Welcome to Our Help Site

• Do I have to pay for shipping to send it back?
• Do you offer returns or exchanges?
• How can I download my invoice?
• How do I change or cancel my order?
• How do I submit a warranty claim?
• How long does it take for me to get a refund?
• What is the status of my order?

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• Is it safe to use my credit card on your site?
• What forms of payment do you accept?

• Are Liquid LEDs LED light bulb suitable for outdoor use?
• Can I dim LED bulbs?
• Can I use a dimmable bulb in a non dimmable light.
• My bulbs don't turn on with my Pixie dimmer at low settings. Are they faulty?
• What if I received a faulty product?
• What is your Warranty?
• Why don't my lights turn on with my Pixie dimmer when it's set to a low level?

• Can I pick up my order?
• Do you do click and collect?
• Do you ship internationally?
• Do you ship to PO Boxes?
• How are orders delivered around Australia or New Zealand?
• How can I track my order?
• How do I file a Shipping Protection claim?

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