shipping

• Can I pick up my order?

  We are sorry to inform you that we do not offer pickup as an option at the moment.

• Do you do click and collect?

  We apologise, but unfortunately, we do not provide the click-and-collect option.

• Do you ship internationally?

  We ship internationally with DHL courier. Free shipping on intl orders over AU$199 (excl. bulky items).

• Do you ship to PO Boxes?

  Shipments can be sent to PO Boxes or Parcel Lockers, except for bulky items like festoon strings or poles.

• How are orders delivered around Australia or New Zealand?

  Shipping within Australia is through Australia Post eParcel, while bulky items are sent via Direct Freight. International orders are shipped with DHL. Shipping rates will be displayed upon checkout.

• How can I track my order?

  After your order ships, we'll send you an email with the tracking number. Simply click the link in the email to visit our tracking page.

• How do I file a Shipping Protection claim?

  To file a claim, please get in touch with claims@shiptection.com or use a Shiptection Bot. Here's what we'd recommend you have when you file a claim: Damaged A brief statement about what happened Photos of the damaged item Shipping box w/packaging material used inside Invoice/Receipt Lost A b...

• How soon will my order ship?

  At Liquid LEDs, we ship orders from Sydney on weekdays (Monday to Friday). If you place your order before 10 am AEST, we'll send it out on the same day. Once your item has been shipped, you'll receive an email update containing the tracking information.

• I put the wrong address in my order, what should I do?

  Please be careful when entering your shipping address, liquid leds will not be responsible for orders sent to the incorrect delivery address provided by the customer.

• What are the filing time frames for Shipping Protection?

  Time to File: 90 Days from the Date of Shipment Lost Shipments: Wait 20 Days for Domestic; 30 Days International Shipment Damaged Shipments: Can Be Filed Immediately

• What documents do I need to submit to ShipTection?

  1. Online Claim Form 2. Proof of Value (Sales/Purchase Invoice) 3. Recipient Statement of Non-Receipt or Damage 4. (If Applicable) Pictures of Damage, repair estimate, or salvage value.

• What if my order is lost or damaged during transit?

  At checkout, we offer shipping protection for all local and international orders to provide peace of mind. Suppose shipping protection was not purchased if your order is lost in transit or any items arrive damaged. In that case, Liquid LEDs will not be responsible for the loss or damage incurred ...

• What is covered with Shipping Protection?

  Shipping protection provides coverage for lost, damaged, or stolen items during transit. You can read the full list of items not covered here: ShipTection Policy.

• What is shipping protection?

  Shipping protection provides coverage against any packages that might get lost, damaged, or stolen during transit.

• What is your free delivery offer within Australia?

  We offer free standard delivery for orders over $99 to metro areas and over $199 to regional areas in Australia, excluding bulky items. Shipping charges are calculated based on weight and postcode.

• Where do you ship from?

  All items are shipped worldwide from our Sydney, Australia facility.

• Will I receive a replacement or reimbursement if my claim is approved?

  When the claim is approved you have the option to choose between a replacement or a reimbursement for your purchase.