orders

  • Do I have to pay for shipping to send it back?

    It is necessary for you to bear the cost of shipping the product. We suggest utilising a shipping provider that offers tracking information. Liquid LEDs will not be held accountable for missing packages.

  • Do you offer returns or exchanges?

    Our return policy allows for returns within 30 days, but we do not offer exchanges. For more information, please refer to our full return policy available at the following link: https://www.liquid-leds.com/pages/return-policy

  • How can I download my invoice?

    After checkout, the website automatically creates an account using the email address you entered. Go to https://account.liquid-leds.com and click Log In. Enter the same email you used at checkout and the six-digit code from the email. In Order History, find the relevant order and click View Deta...

  • How do I change or cancel my order?

    If you need to change or cancel your order, please contact us through our contact us page immediately. However, please keep in mind that some orders are shipped very soon after the placement, and it may not always be possible to cancel or change them.

  • How do I submit a warranty claim?

    To help us process your warranty claim as quickly as possible, please follow these steps: Locate your Order Number. You can find this in your order confirmation email or by logging in to your account and visiting Order History. Gather photos or a short video. • Take clear shots or a brief clip s...

  • How long does it take for me to get a refund?

    Please allow 1-7 business days for your return to be delivered to the Liquid LEDs warehouse. Once it's received and inspected (typically within 48 hours of arrival), your refund will be processed and automatically applied to your original payment method, whether it's your credit card or PayPal ac...

  • What is the status of my order?

    After placing your order, you can check its status anytime by clicking on the "My Account" link located at the top right corner of any page on www.liquid-leds.com. Once you are on the page, you will be able to access all the information related to your order. You will also receive email notificat...

  • What is your 30 Day Money Back Guarantee?

    Liquid LEDs is committed to providing high-quality products to its customers. To ensure customer satisfaction, we offer a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you can contact us within 30 days of receiving the product and request a refund. Pleas...

  • Will you refund my shipping costs?

    Please note that shipping and handling fees are not refundable. In case you have ordered items under a "Free Shipping" or "Express Shipping" promotion, you will be charged $10 if the order value is below $50, $12 for orders above $50, and $15 for orders above $145, $20 for orders above $200, $30 ...