Welcome to Our Help Site

• Do I have to pay for shipping to send it back?
• Do I pay VAT or customs fees on orders shipped to the UK?
• Do you offer returns or exchanges?
• How can I download my invoice?
• How do I change or cancel my order?
• How do I submit a warranty claim?
• How long does it take for me to get a refund?

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• Is it safe to use my credit card on your site?
• What forms of payment do you accept?

• Are Liquid LEDs LED light bulb suitable for outdoor use?
• Are your high CRI bulbs also dimmable?
• Are your LED products flicker-free?
• Are your LED products suitable for use by people sensitive to flicker, such as those with migraines or photosensitive conditions?
• Can I dim LiquidLEDs bulbs?
• Can I use a dimmable bulb in a non dimmable light.
• Can you provide a technical data sheet confirming flicker compliance?

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• Can I change my delivery address after placing my order?
• Can I pick up my order?
• Does shipping insurance work internationally?
• Do you deliver to PO Boxes or parcel lockers?
• Do you do click and collect?
• Do you ship internationally?
• Do you ship to PO Boxes?

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